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- M&E believe that effective customer care is a strategic means of maximizing its customers’ satisfaction and loyalty. The company will maintain a service oriented culture with effective channels for customer feedback to address and resolve issues that undermines customers’ satisfaction and loyalty.
- Employees are expected to recognized and accept that customers are important and vital to the company’s success. Express genuine warmth and willingness to serve customers. Assume responsibility for customers’ satisfaction. Be courteous and approachable. To recognize that customer service is everybody’s business.